Terms and Conditions and Privacy Policy

Introduction

Welcome to the Plabable website. This site is an online revision website for the use of health professionals. Use of this site is conditional on accepting the Terms and Conditions for use. Please ensure that you read through them thoroughly and understand them before using the Plabable Limited website.

These Terms and Conditions apply to the use of the services provided by Plabable Limited. If you do not agree to be bound by these Terms and Conditions, please do not use this website.

Both the website and the subscription process are in English only. If you have any questions regarding the Terms and Conditions, please do not hesitate to contact us at hello@plabable.com.

Subscription

When purchasing from our website, the subscription price you pay for Plabable Limited is indicated on the website. Subscribers are required to make payments in pounds sterling. If you are paying from a non-UK pound sterling account, then your card provider will calculate the exchange rate of your transaction. A three-month subscription grants access for a total of 92 calendar days, and a five-month subscription grants access for a total of 153 calendar days starting from the day of purchase. Each paid subscription plan permits one attempt for all questions. Subscriptions are not automatically renewed. However, you will be given the option to reset your account to reattempt questions for a fee. Subscription packages sold on the Apple App Store are different in that they include Gems, and thus the price and package inclusions may differ from that on the website.

Please note that Plabable resource purchases are final and non-refundable due to their copyrighted material content. If you wish to cancel any subscription that you have purchased from our website after our contract comes into effect, cancellation shall be at our discretion and, if accepted, may be subject to a cancellation charge. You hereby agree that due to the nature of the service provided by Plabable Limited, cancellation of your subscription is not permitted once the service has been used. This does not affect your statutory rights. Purchases from the Apple App Store are governed by your individual agreement with the App Store, and thus cancellations for purchases made on the App Store should be done via Apple. Instructions for requesting a refund can be found here: https://support.apple.com/en-us/HT204084.

You undertake to us that all the details you give to us whilst using the website or app are correct, in particular, that the card payment used is your own and that there are sufficient funds to cover the cost of the service. In addition, your subscription will not be activated until we are provided with proof of funds from your card provider.

Plabable Limited will provide access for the stated period from the date you have made your subscription payment. Plabable Limited will not provide any notice or notification to you prior to your account expiration. You can view your subscription plan and extend your account at any time on the Account tab after logging in to your account. To have further access after your account has expired, you will need to extend your subscription with a further payment as indicated on the subscription plans. If you extend your subscription whilst it is still active, the plan will start from the last date of your current active subscription. If you extend your subscription after it has expired, the plan will start immediately upon confirmation of payment. From time to time, we provide special offers, which we reserve the right to cancel at any time without notice.

Usage of Website

By using our website, whether as a registered user or non-registered user, you are indicating that you accept these Terms and Conditions and agree to abide by them.

Accounts are personal to the subscriber and for their sole and non-commercial home use. Passwords and other login details must not be passed to others. You can only access the Question Bank from one device at a time to prevent sharing of accounts. A feature that turns the answer of answered questions purple will happen when you attempt to answer the same question from multiple devices. This has been implemented to prevent multiple attempts and to further prevent the sharing of accounts. If you have more than 200 purple-coloured questions cumulatively, your account will be blocked permanently. Plabable Limited reserves the right not to unblock your account or to reset any questions with purple answers. Any unauthorised use of your account, such as selling or sharing your login details, will result in the termination of your account.

We will endeavour to activate your subscription as quickly as possible after you have made the payment. Typically, you will have access immediately after making payment. However, in a few situations, this may not always be possible, and activation may take a few days as we wait for confirmation of your payment.

If you use or attempt to use the service for purposes other than personal, individual revision, including but not limited to copying questions, answers or notes, or attempt to tamper, hack, modify or otherwise use the website in any way that is likely to compromise or corrupt the security or functionality of the service provided by Plabable Limited, your account will be terminated, and you will be subject to damages and other penalties, including criminal prosecution where available. Print screens of the website content are strictly not allowed. Systems are in place to detect unauthorised print screens, which would result in account blockage for a period of 5 minutes without access to the Question Bank. Repeated unauthorised print screens will result in a permanent account block. If this happens, you will no longer have access to your account. Unblocking of your account is by the sole discretion of Plabable Limited, and the decision is final. Refunds will not be given for accounts that are blocked due to unauthorised print screens. If unauthorised use including but not limited to copying, duplicating and/or distribution of our materials is found, your account will be terminated, and you will be subject to damages and other penalties, including criminal prosecution where available.

We also reserve the right to block any accounts which are suspected to be misused. This may happen when our automated system detects a certain algorithm when users are answering our questions in an out-of-the-ordinary fashion, such as completing questions in a very short time frame rendering them suspicious or having their login details compromised and this results in a permanent account block which is not reversible.

Whilst we will endeavour to ensure that the website availability is not interrupted, access may be restricted from time to time to allow for site maintenance, upgrades or other factors beyond our control, e.g. DDoS attacks. The website has been optimised for use on a PC running Windows. The use of other types of equipment to access the site may result in restricted functionality. Any technical problems with your computer are your responsibility, and no refunds will be issued for problems with your computer preventing you from using the site.

Please note that this site uses an API (application programming interface) to securely detect the location of the country the service request is being made from for transaction completion purposes.

Usage of Study Chat Groups

Plabable Limited study and discussion WhatsApp or Telegram Chat Groups ("Chat Group(s)") are open to participation by Plabable Limited account subscribers only for personal study and exam discussion purposes. By participating in our Chat Group(s), you acknowledge and agree to the following rules, policy and disclaimer. Furthermore, by accessing, joining and/or participating in the Chat Group(s), you understand and agree to Plabable Limited and other participants receiving/having access to your mobile phone number used to access the Chat Group, profile photo and any other information accessible through the Chat Group(s).

If you do not wish for Plabable Limited and/or other participants to receive/ have access to such information, please do not join, access and/or participate in the Chat Group(s). As a participant of our Chat Group(s), you voluntarily participate in discussions, and you agree and understand that Plabable Limited will not be held responsible for any damage, harm or injury, which may arise by any communication, participation or sharing of information within the Chat Group(s).

You agree to participate in any of our Chat Group(s) according to our Terms and Conditions. This includes to not use or assist others in using communications and data in ways that:

(a) are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially, or ethnically offensive, or instigate or encourage conduct that would be illegal, or otherwise inappropriate, including promoting violent crimes;

(b) involve publishing falsehoods, misrepresentations, or misleading statements;

(d) involve sending illegal or impermissible communications such as bulk messaging, auto-messaging, auto-dialling, and the like; or

(e) involve non-personal use of our communications and data unless otherwise authorised by us.

All information, data, text, sound, photographs, graphics, video, messages or other materials ("Content") available or transmitted through the WhatsApp Group(s) are the sole responsibility of the person from which such Content originated. Plabable Limited does not control or pre-screen any Content posted or transmitted through the Chat Group(s) and, as such, cannot guarantee the accuracy, integrity or quality of such Content. You also agree that Plabable Limited's administrative team has the right to restrict admission, remove, or ban you from any of the Chat Group(s) without any notification if you do not abide by our Terms and Conditions of the Chat Group(s). In addition, Plabable Limited’s administrative team may post promotional content on the Chat Group(s) relating to the question bank, courses, webinars, services and revision materials. By joining and participating in the Chat Group(s), you agree to receive such publicity.

External links

For the convenience of subscribers, the Plabable Limited website contains links to external sites. The inclusion of a link does not imply endorsement or approval of the site or its contents, which is independent of Plabable Limited and over which we have no control. As such, we can accept no responsibility for the contents or any loss or damages that may result from using these external sites.

Copyright

The Plabable Limited site is copyright protected, and its content, design, layout, databases or graphics shall not be reproduced, stored in any form or by any means, including but not limited to electronic, paper, mechanical, photocopying, recording, or broadcasting, nor shall the site be shown in a public gathering. You may only use the material available for your own personal non-commercial home use provided that it is not changed and copyright notices remain; Plabable Limited retains the intellectual property rights on all material from their website. You shall not create any derivative work or make any other adaptation without our prior written consent.

If you use or attempt to use the service for purposes other than personal individual revision, including but not limited to copying questions, copying answers, copying notes, tampering, hacking, modifying or otherwise corrupting the security or functionality of the service provided by Plabable Limited, your account will be terminated, and you will be subject to damages and other penalties, including criminal prosecution where available. We will respond to clear and complete notices of alleged copyright infringement.

Content on the Services

All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content. We may not monitor or control the Content posted via the Services and we cannot take responsibility for such Content. Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.

We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will Plabable Limited be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Services or broadcast elsewhere.

Your Rights

You retain your rights to any Content you submit, post or display on or through the Services. By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed).

You agree that this license includes the right for Plabable Limited to provide, promote, and improve the Services and to make Content submitted to or through the Services available to other companies, organizations or individuals who partner with Plabable Limited, subject to our terms and conditions for such Content use.

We may modify or adapt your content to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services or media.

You are responsible for your use of the Services, for any Content you provide, and for any consequences thereof, including the use of your Content by other users and our third-party partners. You understand that your Content may be syndicated, broadcast, distributed, or published by our partners, and if you do not have the right to submit Content for such use, it may subject you to liability. Plabable Limited will not be responsible or liable for any use of your Content by Plabable Limited in accordance with these Terms. You represent and warrant that you have all the rights, power and authority necessary to grant the rights granted herein to any Content that you submit.

Content Boundaries

In order to provide our service and the ability to communicate and stay connected with others, there are some limitations on the type of content that can be published on our platforms.

Unlawful use: You may not use our service for any unlawful purposes or in any activities that the General Medical Council, UK, has deemed unlawful. International users agree to comply with all local laws regarding online conduct and acceptable content. You may not advertise or post any form of third-party advertisements on our Website, including on our dedicated WhatsApp and Telegram groups. Plabable Limited will not tolerate any posts deemed provocative and/or promote racism, sexism, and other forms of discrimination or cyberbullying. We reserve the right to remove any post, message, comment, or content deemed inappropriate, advertising, infringing our copyright or content that is irrelevant to the PLAB exam.

We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate the alleged user’s account and/or remove the user from WhatsApp and Telegram groups without prior notice. Refunds will not be given to users who have been removed from our platforms due to unlawful use.

Limitation of Liability

This website is provided as a resource to aid revision and makes no representation, express or implied, that the drug dosages on the website are correct. Users must therefore check with a recognised formulary such as the British National Formulary prior to prescribing.

Whilst reasonable care is taken to ensure the accuracy of the information on this site to the fullest extent permitted by law, the material and information displayed on our website are provided without any guarantees, conditions or warranties as to the correctness, accuracy, reliability, usefulness or otherwise of the information provided.

Medical knowledge is constantly evolving, and to the fullest extent permitted by law, Plabable Limited does not accept any responsibility or legal liability for any errors or misuse or misapplication of material on the website.

Plabable Limited shall not be liable to users of this site by reason of any representation or any implied warranty, condition or other terms, or any duty at common law, or under the express terms of the contract for any loss of profit or any direct or indirect, special or consequential loss, damage, costs, expenses or other claims of any kind (whether caused by the negligence of Plabable Limited, its servants or agents or otherwise) which arise out of or in connection with the revision questions and other information available on this website except as expressly provided in these conditions.

Plabable Limited shall not be liable to users or others or be deemed in breach of contract by reason of any delay or failure to perform any of its obligations in relation to the website if this was due to any cause beyond the reasonable control of Plabable Limited.

In no event shall Plabable Limited’s total liability to any user for all damages, losses, and other causes of action (whether in contract or not) exceed the amount paid to Plabable Limited for the use of this site. The maximum liability for any claim from a user shall not exceed the current subscription fee which has been paid.

Privacy Policy, Personal Data and Cookies

Plabable Limited is committed to protecting and respecting your privacy. Our Privacy Policy informs you of how we collect and use your personal data and informs you about your privacy rights. When we refer to “personal data” in this Privacy Policy, we mean information that can identify you as an individual. Therefore, it is important that you read and understand our Privacy Policy so that you are fully aware of how and why we are using your data.

We may collect, use, store and/or transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier.
Contact Data includes billing address, email address, social media username (if given) and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details of payments made by you, any equipment we will supply, and services you have subscribed to.
Usage Data includes information about how you use our services, our network and our Website.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and our network.
Profile Data includes your username and password, orders made by you, your interests, preferences, feedback, survey responses and dates of examinations.
Marketing and Communications Data which includes your preferences in receiving marketing information from us, our third parties and your communication preferences.

We also collect, use and share “Aggregated Data” (this means statistical or demographic data derived from your personal data). Aggregated Data is not considered personal data in law as this data does not directly or indirectly reveal your identity.

We automatically collect Technical Data about your visits to our Website (including, but not limited to, traffic data, location data, weblogs and other communication data) and the websites and other products and services you access through it. We collect this personal data by using cookies, server logs and other similar technologies.

We may also ask you to complete surveys that we use for marketing research purposes, although you do not have to respond to them. We may ask you questions, from time to time, about how you use the services we provide, other services you would like us to provide in the future and other information, such as information about your lifestyle.

We will keep a record of whether you have opted out of receiving marketing from us. We will also keep a record of your communication preferences.

Use Of Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
Where we need to comply with a legal or regulatory obligation

Legitimate Interest means using your data as necessary for the commercial interests of our business, allowing us to conduct and manage our business to give you the best possible service and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.

Comply with a legal or regulatory obligation means using your personal data to the extent necessary for us to comply with a legal or regulatory obligation that we are subject to, or required by law.

You can ask us to stop sending you marketing communications at any time by following the opt-out links on any marketing message sent to you or by contacting us at hello@plabable.com at any time.

If you opt out of receiving marketing communications, we will only send you service-related communications as necessary.

Disclosure of Personal Data

We may sometimes need to share your personal data with the types of third parties listed below:

Our partner organisations and subcontractors who provide some of the services on our behalf
Analytics and search engine providers that assist us in the improvement and optimisation of our Website
IT and system administration services service providers
Professional advisors including but not limited to lawyers, auditors, accountants and insurers
Third parties to whom we may choose to sell, transfer or merge parts of our business with

Data Security

We have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We also have in place procedures to deal with any suspected personal data breach and will notify you and the ICO (the UK supervisory authority) of a breach where we are legally required to do so.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or you have chosen) a customer ID, password(s) or log-ins to allow you to can access certain parts of our Website, you are responsible for keeping these confidential. You are responsible for how our services are used from your account and for keeping your account information secret. Please keep this information safe and do not share it with others.

From time to time, our website may contain links to and from the websites of our partner networks, advertisers, and others associated with us. If you follow a link to any of these websites, please note that these websites have their own privacy and cookie policies. Plabable Limited accepts no responsibility or liability for these policies. Please check their individual privacy policies before you send any personal data to these websites.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Legal Rights

You have various rights in relation to your personal data – these are set out in detail below. If you wish to exercise any of these rights, please contact us by email at: hello@plabable.com

The following are your legal rights:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request the erasure of your personal data. You are entitled to request for us to erase any personal data we hold about you under the General Data Protection Regulation (GDPR). Under Article 17 of the GDPR, data subjects have the right to request the erasure of personal data if the data is no longer needed or consent has been withdrawn. Subscribers can request to delete their account and data associated with their account through the mobile app or website after logging in. We will respond within 7 working days to confirm the request. Once the account has been deleted, it cannot be recovered.
Object to processing of your personal data where we are processing your personal data for direct marketing purposes. You also have the right to object where we are relying on a legitimate interest, but you feel the processing impacts on your fundamental rights and freedoms.
Request restriction of processing of your personal data. You may ask us to suspend the processing of your personal data in the following scenarios: (a) if you do not think the data we hold is accurate whilst we verify its accuracy; (b) where our use of the data is unlawful, but you do not want us to erase it; (c) where we no longer need to process it but you require us to store it in relation to a legal claim, or (d) if you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. If feasible practically, we will provide you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to information which we process by automated means and use to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data (for example, for marketing purposes). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

Contact

If you have any questions about our Privacy Policy, please contact us at hello@plabable.com

The law governing Terms and Conditions and Privacy Policy

These Terms and Conditions and Privacy Policy shall be construed and governed exclusively by the laws of England and Wales. However, we retain the right to bring proceedings for a breach of these Terms and Conditions in any relevant country.